Shipping and returns

We are totally committed to providing the highest quality products and services to our customers. If you're not completely satisfied with your purchase, we're here to help.

Shipping Policy:

At ILARIA PARIS, we strive to provide a fast, easy and enjoyable online shopping experience for all our customers. We offer fast and reliable shipping for all our cosmetic products, to ensure that you receive your order as quickly as possible.

All orders are processed within 1-2 business days from the time the order is placed. We ship our products via COLISSIMO in France and offer expedited delivery options as well (at additional cost) and ZAJIL in KSA. Delivery times vary depending on your location and the delivery service you choose.

We know that your products are important to you and we work hard to ensure that every order is delivered on time and in good condition. If your order is damaged during delivery, please contact us immediately so that we can rectify the situation.

Returns

We accept returns within 30 days of purchase. Items must be returned in their original condition and include all original accessories. Shipping costs for returns are the responsibility of the customer.

Refunds

Once we have received your return, we will inspect it and inform you that we have received your returned item. If your return is approved, we will issue a refund to your credit card. Refunds may take up to 14 days to process.

Exchanges

If you need to exchange your item for another product, please contact us. Shipping costs for exchanges are the responsibility of the customer.

Contact us

If you have any questions about our returns policy, please don't hesitate to contact us by e-mail or telephone. We're here to help.

We appreciate your confidence in our products and services, and your satisfaction is our top priority.

Thank you for choosing our website.